The Decision Intelligence application for customer feedback enables understanding of customer comments and empowers organizations to implement continuous improvements.

Utilizing textual data extraction in combination with analytics and visualization, comments about products and services are derived from numerous different sources. Content from email, public surveys, and comment cards can all be automatically captured and then visualized with desired forms of integration.

Customer Service organizations can quickly get an overview of the topics that customers are talking about most frequently, detect emerging trends and then focus on putting the corresponding corrective actions in place. The Customer Feedback Intelligence application automatically delineates customer feedback, regardless of the channel, into negative or positive comments, and enables correlation analysis of the comments. Drill down is provided to the details of each individual feedback text along with the captured contact information and the history of actions already taken.